As part of an ongoing initiative to improve accessibility as part of its reform programme , HMCTS provided an update on activities since changes announced in April 2024.
HMCTS reported that across all jurisdictions the following actions have been taken:
- Review of how HMCTS describes the support it can provide for users. They also reviewed how they ask people about their support needs across a range of HMCTS forms. This work will help to identify ways to improve users understanding of their support options and make it easier to request support.
- Ministry of Justice (MoJ) published a qualitative study that explores the challenges vulnerable adults with legal problems experience, and what support would have helped them access justice.
- continued collection of protected characteristics data, which will help HMCTS to gain a fuller understanding of people who use their services
- continued to roll out the digital support service (We Are Group) to more of their services. We are Group supports users who are unable to, or struggle getting online.
- completed site surveys in a number of their buildings to identify accessibility issues and continue to make improvements to physical accessibility of their buildings by:
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- making sure Equality Impact Assessments are considered at an early stage in all new major projects
- working across HMCTS to address accessibility concerns raised by stakeholders
- reviewing site survey data about accessibility of our buildings when it becomes available
- using additional specialist surveys to understand the current condition of our estate (pilot surveys started March 2024, completed September 2024)
Updates relevant or specific to the Family Court in England and Wales include:
- enhanced approach to domestic abuse by:
- attending a multi-agency Domestic Abuse Champions Network
- continuing to work with OCS, one of their contracted services partners to understand their domestic abuse awareness training for Court Security Officers
- continued to test Family Private Law applications for litigants in person to see how we can improve the system for applicants. Private Law cases are between family members, such as parents or other relatives and do not involve the Local Authority.
- made further improvements in the divorce service to the citizen and solicitor journey by extending the digital journey
- improving landing pages and the progress bar so citizens know where they are in the digital journey
- solicitors can now apply to change representation via the portal instead of over email.
- users can apply for general applications within proceedings digitally and respond to the court via the portal instead of email.
HMCTS said that they will continue to review changes to understand the impacts on vulnerable court users and talk with external stakeholders and take steps to fix any negative impacts on vulnerable people
For the full statement see here.
Original reporting by Family Law Week